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Privacy Policy

Privacy Statement

ICE are committed to ensuring the privacy of your information.

We understand that as a customer or visitor using the ICE website, the privacy and the security of your information is very important to you. The purpose of our Privacy Statement is to outline ICE practices in this area.

PLEASE NOTE that this Privacy Statement is subject to the Terms and Conditions of Use of the ICE Website. You can read a copy of the Terms and Conditions of Use by clicking here. We recommend that you read the Terms and Conditions of Use. If there is a conflict between the Terms and Conditions of Use and this Privacy Statement, the Terms and Conditions of Use shall prevail. Except as otherwise provided, terms used herein and defined in the Terms and Conditions of Use shall have the same meaning that is given to them in the Terms and Conditions of Use.

The contents of this Privacy Statement are subject to change and to being updated without notice from time to time.

The information we collect

As you browse through our Website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:

- the number of people who visit the Website;
- the date and time of visits;
- the number of pages viewed;
- the amount of time spent on the Website;
- the most popular sections of the Website

This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has forty thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information.

We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes e.g. applying online for a credit card, mortgage or personal loan. Examples of details that may be sought include your name, address, e-mail address, etc. (Please note in this regard the paragraph headed Internet fraud below)

All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.

Disclosure of information

ICE will not divulge customer information to a third party unless we have received customer authorisation OR we are required to do so by law.

Security of information


At ICE, we understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for ICE. Our goal is to protect your information on the Internet in the same way as we would over the phone, in a branch or at an ATM.

Even so, ICE cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet.


Some of the pages on this Website contain hypertext links to websites not maintained by ICE. You are reminded that different terms and conditions of use will apply to you as a user of such websites. In addition such websites may not attain the same privacy standards that ICE maintains.